Refund policy
Sweet & Crazy Scents
Return & Refund Policy
At Sweet & Crazy Scents, every product is made with love and care. We take pride in providing quality handmade soy candles, wax melts, and room and car sprays. Your satisfaction is important to us.
Returns & Exchanges
Due to the nature of our fragrance products, we do not accept returns or exchanges for used products, changes of mind, or personal fragrance preferences.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, when applicable
We will review your request and, when appropriate, offer a replacement or refund.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
Cancellation requests must be submitted before an order has been processed or shipped. Once an order has shipped, it cannot be canceled.
Non-Returnable Products
Used candles, wax melts, room sprays, car sprays, and other opened fragrance products are not eligible for returns due to personal preference.
Customer Support
If you experience any problems with your order, please contact Sweet & Crazy Scents through the contact information provided on our website.
We appreciate your support of our small business!
Sweet & Crazy Scents — Sweet scents and crazy gorgeous looks made with love.
This policy does not limit any rights or remedies available under applicable consumer protection laws.